So you have bought your Karndean Flooring, or you are considering installing it in your home.
Our fully trained flooring experts can answer most of your questions when you visit our Basingstoke flooring showroom, but if you want answers to frequently asked questions – Well here you go, courtesy of the Karndean website. I just though that I’d put them here as well.
My Karndean Designflooring installation is complete. Now what?
Now that your floor is installed, do not wash it for 24 hours. Karndean Designflooring requires very little maintenance, but as durable and hardwearing as it is, your floor can still benefit from regular cleaning and care. For more information, see our Cleaning and Maintenance.
How soon after installation can the floor be cleaned?
The floor should not be washed for 24 hours after being fitted, after this, we recommend using Karndean’s cleaning products for routine maintenance.
How easy is it to clean and maintain Karndean Designflooring?
It has never been easier to clean and maintain your Karndean Designflooring. We have developed an enhanced PU protective surface treatment which has been incorporated into our floors and offers outstanding slip, scuff and soiling resistance, resulting in an easier and more environmentally friendly regime for the cleaning and maintenance of your floor. Karndean Designflooring is hardwearing and like any hard flooring, regular maintenance will enhance the beauty and durability of your new floor. To assist with the care and maintenance of your Karndean floor, please refer to our cleaning and maintenance guide.
Can I use a steam mop or steam cleaner on Karndean Designflooring?
We do not recommend using a steam cleaner or mop on your Karndean floor. To clean your floors with ease, Karndean manufactures its own cleaning and maintenance system which has been specifically designed to retain the original aesthetics of your floor without causing damage. For more information about how to care for your Karndean floor please download our Floor Care Guide.
Why is it important for me to use Karndean’s cleaning and maintenance products?
Some cleaning products contain agents that can damage the floor. To qualify for our product guarantee, we recommend that you use Karndean Clean. Take a look at our cleaning and maintenance guide for more information.
Where can I buy Karndean cleaning and maintenance products?
Cleaning and maintenance products can be bought from our showroom.
Can spilt liquids seep through tile edges?
Your floor should have been fitted tightly to ensure spillages cannot seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.
How do I remove scratches?
You can improve the appearance of light scratches by simply applying Karndean Remove, wiping off the residue with a mop and rinsing thoroughly with clean water. You can then re-apply Karndean Refresh. Take a look at our cleaning and maintenance guide for more information.
I have small white spots appearing on my floor. What should I do?
White spots are usually as a result of water not being wiped up quickly from your floor – especially in bathrooms. Simply apply Karndean Remove, wipe off the residue with a mop and rinse thoroughly with clean water.
How should I protect my Karndean Designflooring against furniture?
By putting felt pads under the feet of your furniture, you can avoid table and chair legs scratching your Karndean floor. These are available in the Karndean Floor Care Kit.
What should I use to clean my Karndean floor?
We advise that you use Karndean Clean to clean your floor, as some cleaning products contain agents that can damage the floor. Take a look at our cleaning and maintenance guide.
How should I clean spillages?
Mop or wipe up spillages as soon as possible with Karndean Clean.
How do I remove black scuff marks from my floor?
As with any flooring, furniture and shoe soles rubbing on your floor can cause unsightly scruff marks. A simple solution to remove black scuff marks from your Karndean floor is to dilute a small amount of Karndean Clean in some water and use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.
How do I remove light scratch marks?
If Karndean Refresh has been applied after the floor was laid, you can easily eliminate light scratches by removing the Karndean Refresh using Karndean Remove, wiping off the residue with a mop and rinse thoroughly with clean water. You can then re-apply a fresh coat of Refresh.
How do I remove deep scratch marks?
On the occasion there is a particularly deep scratch, first try using our Remove and Refresh products on your floor. If this doesn’t improve the appearance of the deep scratch enough, you’ll find that the best option may be to replace the plank that has been damaged. The versatility of Karndean Designflooring planks allows for a no fuss replacement, and it’s even easier with Benefits of Karndean LooseLay.
Will Karndean stain?
Most common stains will not affect a Karndean floor, especially if they are cleaned up straight away. However there are agents that can stain – such as solvent based liquids/wine/some spices. The use of Karndean Refresh will provide some protection against this type of damage.
Have a question that’s not covered here? If you need more information about any aspect of Karndean Designflooring, please contact us on 01386 820 100 or Contact Us and we’ll be happy to help.
